Rentals Supervisor

Barrie, ON

 


 

POSITION: Rental Supervisor

DEPARTMENT: Recreation

REPORTS TO: Recreation Manager

STATUS OF POSITION: Seasonal

 

WHO WE ARE: At Horseshoe Resort, we are a team that loves to serve people, priding ourselves on the service that our colleagues deliver to our guests. Horseshoe Resort is always looking for talented individuals to join our growing team of hospitality professionals and recreation enthusiasts. If you are outgoing, friendly and love adventure and the outdoors, you may be the person we are looking for!

 

Position Summary

While representing the resort and providing a high standard of customer service, the rental supervisor will be answering customer inquiries about the recreation department's products and services. Processing and scanning the customer's rental forms and assisting in sizing equipment to customers’ needs. The supervisor will create weekly schedules for the rental department and assist in overseeing the daily operations and staff in the department. This is a part time to full time seasonal job and the team leader will be required to work on weekdays, evenings, weekends, and holidays.

 

Duties and Responsibilities:

  • Assist with and report to the Recreation Manager any staff or customer issues and concerns.
  • Supervising rental attendants and ensuring they are properly trained and complying with resort and department policies.
  • Creating weekly schedules for the department.
  • The supervisor will act as a role model to the rental services attendants and set an example for other staff at all times.
  • Assist with the provisions of rental equipment that is appropriate and safe for every skier/snowboarder.
  • Use our scanning system to maintain and control inventory.
  • Set up and ensure efficient operation of ski and snowboard areas.
  • Ensure rental and tuning areas are well maintained with emphasis on cleanliness and order.
  • Conduct equipment tests and record.
  • Answer customer inquiries about products and services the department offers including; waxing, sizing, snow conditions and any other general inquiries.
  • Scan and process rentals forms and returns using the resorts POS system.
  • Assist customers in proper sizing and appropriate rental equipment.
  • Work promptly and courteously at all times.
  • Working in a team setting to provide positive and friendly customer service to all guests.
  • Acquiring and maintaining detailed knowledge about product information offered.

 

 

Qualifications:

  • General knowledge of Horseshoe Resort and its operations.
  • POS experience is an asset.
  • Customer services skills/experience.
  • Proven success in a team environment.

 

 

Join our team today, and enjoy employee perks such as Resort staff pass for yourself and your dependents, retail, lodging, and restaurant discounts, along with additional perks and discounts at our other affiliated resort – Deerhurst Resort in Muskoka. 

 

 

Horseshoe Resort

Horseshoe Resort

Horseshoe Resort is a four-season recreation destination connecting families, friends and colleagues through experiences that last a lifetime.

At Horseshoe Resort, we are a team that loves to serve people, priding ourselves on the service that our colleagues deliver to our guests. Horseshoe Resort is always looking for talented individuals to join our growing team of hospitality professionals and recreation enthusiasts. If you are outgoing, friendly and love adventure and the outdoors, you may be the person we are looking for!

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