Retail Key Holder - Rocky Mountains Summer Experience

Jasper, AB

Why Apply?
Our award-winning lodge is hiring an experienced Key Holder to join our kick butt Retail Sales team! Considered one of the best shops in the Rockies, sharpen your vital sales skills, amp your people management and leadership skills, while you earn and explore the Park with new friends!

Imagine for a minute that it's October 2020. Imagine the stories you'll have from living and working in Jasper National Park! You'll be sharing those stories for the rest of your life :)

We are located 53km south of downtown Jasper right in the HEART of Jasper National Park. It's a bucket list destination for many. You could call it home for 6 months. We provide inexpensive staff accommodations right on property (under $150/m!). It's a great culture focussed on positive living, exploring the park, learning, earning and making new friends.

We are looking for a trustworthy and reliable individual to join our team as a keyholder. As the keeper of the keys, you will be responsible for opening and occasionally closing the store and handling additional supervisory and customer service tasks. You could be a great fit for the keyholder position if you are team-focused, punctual, and ready to take your retail career to the next level.


What is a Keyholder – What does he/she do?


Keyholder is the manager’s right hand.  The manager is a master purchaser and merchandiser. Under her leadership the gift shop has doubled its sales in 3 years. The manager needs a person who can follow her direction and be trusted to ensure tasks and duties are followed by the staff. The keyholder is organized, can make schedules and schedule adjustments, is comfortable supervising a group of 4 or more retails people. The keyholder also excels at sales, has experience training, and has exceptional communication and reporting skills.  

The duties also include handling operational procedures, assisting cashiers, providing customer service, ensuring training schedules are followed, keeping the entry area clean and organized. The most highlight assets are such as scheduling flexibility, a good level of physical fitness, supervisory skills, customer service orientation, and problem-solving abilities.



  • Arriving early to open the store and start preparations for the day
  • Provide customer-focused service; welcome customers to the store and assist them with requests
  • Ensuring that the store is clean and organized 
  • Assisting cahiers in periods of high customer volume
  • Ensuring sales training is being followed
  • Identifying problems with working conditions and reporting them to management
  • Performing product demonstrations to customers
  • Assuming managerial responsibilities in the event of management absentees
  • Train and support new team members
  • Collaborate with store management to organize marketing and promotional campaigns  
  • Team up with co-workers to ensure proper customer service 
  • Build productive trust relationships with customers and staff alike
  • Comply with inventory control procedures 
  • Resolve issues that may arise, including customer requests, complaints and supply shortages



Keyholder requirements

  • Proven work experience as a Keyholder, or similar role 
  • 1 to 2 years of retail experience
  • Diligent and responsible attitude
  • Track record of over-achieving sales quota 
  • Hands-on experience with POS transactions 
  • Familiarity with inventory procedures 
  • Solid communication and interpersonal skills 
  • A friendly and energetic personality with customer service focus 
  • Ability to perform under pressure and address complaints in a timely manner 
  • Open availability; dependable and punctual attendance
  • Adaptable; able to multitask in a fast-paced environment


Apply now and let's see if this is the next great summer for you!


Sunwapta Falls Rocky Mountain Lodge

Sunwapta Falls Rocky Mountain Lodge

Sunwapta is located 53km south of the small mountain town of Jasper. We’re literally in the heart of the National Park, right on one of the most scenic drives in the world, the Icefields Parkway. It’s an ideal setting for those looking to be surrounded by awe inspiring nature with access to amazing natural attractions, hikes and more.

Being semi-remote is part of the magic for those who join our team. Everyone lives right on property so we’re like a big family with unparalleled sense of friendship and camaraderie as you join 40+ others in an incredible summer adventure. To help you on your journey we have Destyni, our community builder and Staff Experience Manager. Destyni coordinates daily activities to help you get to know each other outside of work. Activities range widely from team building, to fun activities, to experiencing the Rockies together. She does quite a bit more too (read it here).

We provide very inexpensive accommodation at under $150/m which you can read about in our FAQ and Housing Agreement. Once you’re hired, we’ve made it easy for you to simply pack your clothes and come out.

But first, you need to apply and get fully informed!


Get More Info on Working at Sunwapta Falls!

Sunwatpa is ranked #4 of 22 Hotels in Jasper National Park on TripAdvisor, have won the Trip Advisor Certificate of Excellence many times (both hotel and restaurant), recently received the Guest Review Award, have won AHLA and AAA awards and have a 4.4 star rating as an employer on Indeed.

The best place to start is by reading our FAQ and Staff Housing Agreement. These documents provide answers to the most common questions and help you understand our values and goals for our clients and staff. Another great way to get a feel for who we are is to read what customers have said! Check out TripAdvisor, and Googleand check Indeed reviews from past staff.


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