Guest Services Representative (1 Year Contract) Prairie Mall

Grande Prairie, AB

The Guest Services Representative is accountable to the Supervisor, Guest Services to ensure the effective delivery of uninterrupted, consistent and added-value customer service to the visitors and tenants of a retail shopping centre in a manner that supports both the shopping centre’s image and the organizations goals and objectives.

DUTIES AND RESPONSIBILITIES

  1. Customer Service Relations
    Provides information to the general public and tenants regarding promotional programs, amenities of the shopping centre and other inquiries to ensure consistent first-class customer service is provided to at all times; has a sound knowledge of the community, is able to provide street directions, highlight tourism areas and other points of interest within the community, when required; establishes and maintains a strong rapport with tenants.
  2. Customer Service Requests
    Responds to and facilitates requests for assistance and information from the general public and tenants both in person and over the phone in a proactive manner resulting in the compliance to the organization’s customer service level agreement.
  3. Daily Transactions
    Maintains up to date knowledge of the gift program and software, processes gift certificate sale transaction and reporting, where required, reconciles daily cash, credit and debit transactions to ensure accuracy and safeguarding of company assets.
  4. Communication with Internal Stakeholders
    Maintains on-going communication with other departments within the shopping centre to ensure the effective dispatch of services (e.g. cleaning, maintenance, security) where required in a manner that supports the shopping centre’s image.
  5. Miscellaneous Duties
    Administers the borrowing of strollers, wheelchairs or other rental activities to the general public, performs seasonal wrapping of gifts or provision of other similar services including preparation of accompanying reporting, where required.

Any other job related duties and/or projects that may be assigned.

Minimum Requirements

Skills, Knowledge, Experience and Education

  • High School Diploma or an equivalent experience
  • Demonstrated working knowledge of MS Office applications.

Core Competencies

  • Strong customer service skills
  • Strong communication skills both verbal and written
  • Ability to handle a high workload in a fast-paced and challenging environment
  • Ability to effectively work in a team environment
  • Multi-tasking
  • High level of self-motivation and energy
  • Detail-oriented.

Additional Requirements

  • Relevant experience in the real estate industry and retail shopping centres is an asset.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

AGENCY NOTICE: Please note that Morguard does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, Morguard will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and advanced solicited services from a Morguard employee, Morguard explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify Human Resources at careers@morguard.com or (905) 281-3800.  

 

Morguard

Morguard

At Morguard, our employees are the company’s greatest investment. We make people our priority and strive to create a culture of respect, inclusion, health and safety, and equal opportunity to support employees to meet their goals. Our team is made up of re​al estate and investment professionals with deep knowledge of the industry, who are passionate about what they do and who want to be the best in the business. Morguard and its employees take great pride in being recognized for three consecutive years as one of Canada’s Safest Employers in the Retail and Services Category. When you join Morguard, you join a strong and committed team. To become a valued employee at Morguard, please review our Current Opportunities. 

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