Operations Manager

Windsor, ON

We are looking for an outgoing and professional Operations Manager for our Windsor, ON Branch. We offer a competitive salary and benefits package including a Group RRSP. If you wish to have a career in a fast paced industry – join our team!


Salary Range: $50,000.00 - $55,000.00 (dependent on experience)

Job Summary

As the Operations Manager of the branch you are responsible for leading your team in delivering exceptional customer service. Ensure all procedures and safety protocols are followed at all times. Couple this with the ability to identify where individuals require support, training, and corrective action. To be able to communicate with each person respectfully and in consideration of their individual learning style. Being a leader for team members is critical when faced with difficult situations, and backing them up when individuals within or without the organization are sidestepping procedures, or behaving inappropriately. As the Operations Manager in our Hamilton Branch location you will have a seat along side our inside sales representatives and participate in their daily functions, i.e.: producing sales orders, answering the phone and serving our walk-in clients.

• Participate as an active member of the Safety Committee.
• Support and assure a safe working environment for all employees.
• Ensure that all branch personnel understand the overall company objectives and that they work together as a team.
• Reinforce continuously respectful communication between all departments.
• Set reasonable goals with deadlines for completion and monitor the compliance of direct reports.
• Display a willingness to make decisions, exhibit sound and accurate judgment and make timely decisions.
• Look for ways to improve and promote quality and demonstrate accuracy and thoroughness.
• Help maintain positive employee relations to keep morale high at the branch.
• Act as liaison between Inside and Outside Sales representatives as well as warehouse operations.
• Research and resolve high level customer and order issues.
• Resolve high level inventory discrepancies.
• Develop and foster excellent customer relations

Qualifications & Requirements
• 3 years experience in Operations Management
• Proven leadership for successful day to day operations of a branch
• Ability to plan, direct & coordinate daily routines
• Ability to exceed customer expectations
• Possess basic computer knowledge including Lotus Notes
• Able to speak, read & write in English


Convoy Supply

Convoy Supply

Convoy Supply is a one-step building materials distributor with over 40 locations across Canada, the Pacific Northwest, Montana, and Maryland, with product lines covering every aspect of the building envelope.

Here's a sample of what it means to join Team Convoy:

  • A team of champions who bring their best to every game
  • A vision for our communities that includes and goes beyond providing meaningful employment
  • A commitment to grow ethically, responsibly, and sustainably
  • A rich history spanning over 45 years, filled with stories of challenge, growth, and friendship 

A career with Team Convoy can lead to a wide range of employment opportunities, including truck drivers, crane operators, warehouse associates, sales, administration and finance, and management. We provide a comprehensive benefits package for you and your family, support your career goals through education, transfers, and development, and are committed to providing a safe place to work. We believe in making our communities and our world a better place to live, and our goal is to meet and exceed our customer’s expectations. We work hard and enjoy ourselves in the process.

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