Service Center Manager
St. Catharines, ON
Job Summary
We are seeking a dynamic and experienced Quick Lube Operations Manager to oversee daily operations at our automotive service center. The ideal candidate will possess strong leadership skills, extensive automotive knowledge, and a passion for delivering exceptional customer service. This role involves managing staff, ensuring efficient workflow, maintaining high-quality service standards, and driving sales through ensuring franchise standards . The Quick Lube Operations Manager will play a key role in maintaining operational excellence and fostering a positive team environment.
Responsibilities
- Supervise daily shop operations, ensuring efficient and safe workflow
- Lead and motivate the team of technicians and service advisors to meet performance goals
- Oversee customer interactions, ensuring high levels of satisfaction and professionalism
- Manage delivery of additional services and products to maximize revenue opportunities
- Handle cash transactions accurately and maintain proper cash handling procedures
- Ensure compliance with safety protocols, vehicle standards, and company policies
- Monitor inventory levels and coordinate with suppliers for parts and supplies
- Conduct training sessions to improve technical skills and customer service quality
- Implement sales strategies to increase shop profitability and customer retention
Requirements
- Proven dealership experience or extensive mechanic background with automotive repair knowledge
- Strong mechanical understanding of vehicle systems and maintenance procedures
- Demonstrated experience in customer service, sales, and upselling techniques
- Ability to lead, motivate, and manage a team effectively in a fast-paced environment
- Excellent communication skills with a focus on customer satisfaction
- Proficiency in cash handling and basic administrative tasks
- Prior experience managing automotive service operations is highly preferred
- Ability to work under pressure while maintaining attention to detail and safety standards
Benefits:
- Company events
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
Experience:
- quick lube: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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