CUSTOMER SERVICE / DATA ENTRY-LAB CLERK

Caledon, ON

We are a manufacturer and distributor that has been supplying printing inks for more than 250 years. As one of the leading printing ink specialists and raw material manufacturers worldwide, we not only offer a wide range of modern ink products as well as the raw and auxiliary materials, but most importantly we put a whole lot of pride, passion, and commitment into what we do!

About the role

This position will report to the CM Lab Manager and will be responsible for data administration and customer service within our Colour Match Lab for our Canadian Operations.This position will work closely with our in-plant, technical, and production teams to ensure the highest level of service and quality to our customers.

What you’ll do

• Maintenance of information in the SAP system.

• Entering Bill of Materials (BOM’s)

• Set up new formulations based on our guidelines and customer specifications.

• Understanding label codes, hierarchy, ink codes, QC Classification, routing & pack codes, HDCC codes

• QC SAP modules

• Maintenance of existing formulations, including: raw material changes, label codes, descriptions, and adding HDCC detail

• Handling rematch information

• Formulation conversions

• Maintenance of document filing system.

• Responsible for print folder creation and making ready for dispatch to the customer

• Entering colour match requests into internal docket control system and updating as required

• Other duties as required

Qualifications:

• Excellent communication and customer service skills
• Excellent organizational skills
• Knowledgeable in the ink industry
• Able to work, prioritize, and complete tasks without direct supervision.
• Ability to work in a fast-paced manufacturing environment
• Must pass colour test
• Strong computer skills
• Experience in Microsoft & Excel an asset
• Experience in SAP preferred