Inbound Customer Service - Second Career People Wanted!

Toronto, ON

About us:

We are Hiring Help, a recruitment services company who bridge the gap between companies looking to hire and applicants seeking a job in their field. We specialize in the acquisition of qualified and skilled candidates to help our clients succeed in their businesses.

About the Hiring Company:

We are a large organization providing the best service on behalf of our incredible clients. Representing hundreds of Canadian companies including the largest companies in the country we strive to personalize service, customer care and technical care solutions.

About the Position:

We are seeking to add full-time permanent Inbound Call Centre Representatives to join our client's team to provide the best service to people all across the country. We are seeking second career people who are looking for a new opportunity to work for the best.

Hours: This is a full time role for five days a week. The two days off will be 2 consecutive days but will not necessarily be Saturday and Sunday. They are hiring for two shifts: 7 am to 3 pm and 3 pm to 11 pm. This role is 38.5 hours a week of consistent work. This is not a temporary or contract position; this is a permanent role.

Languages: We are hiring for English only as well as Bilingual speakers (French or other languages - please note in your resume the languages you speak)

In this position, you will:

  • Answer incoming customer calls and provide excellent customer service
  • Respond to inquiries via email, text, online chat or phone
  • Resolve customer concerns and assist them by answering questions and providing them with a positive experience
  • NO outbound calling or selling required!

Ideally, we are looking for applicants:

  • Speak clear fluent English (we love bilingual speakers as well - and offer additional pay for bilingual speakers!)
  • Must love to help people and work to solve the questions, concerns and problems of our clients customers
  • Must be able to work a full-time schedule of 5 days on, 2 days off

What we can offer you:

  • Pay between $14 and $20 an hour (depends on experience and skills)
  • Full time employment with regular shifts
  • Health and dental benefits
  • Bonuses
  • Midtown Toronto location on TTC subway line
  • Advancement opportunities to team leads and management
  • Overtime, if desired

Our recruitment team will review all resumes and reach out to applicants who are qualified for the role. 

Good luck!

 

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