Branch Manager

Victoria, BC

Branch Manager

We are looking for a Branch Manager for our Victoria branch located at 2948 Ed Nixon Terr.

The Branch Manager is responsible for meeting the corporate objectives. Ensures procedures and safety protocols are followed. Identifies employees who require support, training, and corrective action. Communicates with each person respectfully and in consideration of their learning style. Directs the overall function and activities of the branch to meet and exceed customer expectations and employee engagement continually and simultaneously. Works in conjunction with other corporate departments.

Responsibilities

• Responsible for hiring and training employees to provide customers with a high level of Customer Service
• Ensure all branch personnel understand the overall company
• Reinforce respectful communication between all departments
• Set reasonable goals with deadlines for completion and monitor results
• Make decisions, exhibit sound and accurate judgment
• Look for improvements and promote quality, accuracy and thoroughness
• Maintain positive employee relations to keep morale high at the branch
• Be the liaison between Operations and Sales
• Ensure all daily tasks are performed and provided tools are being utilized by staff to maintain a reasonable workflow of the branch operations
• Research and resolve high-level customer and/or order problems
• Resolve high-level inventory discrepancies
• Develop and foster excellent customer relations
• Earn an acceptable rate of return on sales after expenses
• Ensure a safe and clean work environment is provided (maintained) for all employees and customers
• Direct all operational, customer service, admin processes in the branch ensuring compliance with the company practices and procedures.

Requirements

• 5+ years of experience managing a team - preferably in the building supply and/or construction industry
• Excellent problem solving and decision-making skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humour
• Excellent communication skills both verbal and written
• Proven leadership for the successful day to day management of a branch
• Ability to exceed customer expectations
• Proficient with Microsoft Office, Excel and ERP system

The Offer

• Competitive salary
• Flexible Benefit options
• Paid sick time
• Short- and long-term disability coverage
• Employee referral bonus program
• Paid training/tuition reimbursement
• Overtime available in peak periods
• Internal Promotions

Company Overview

Convoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. Convoy prides itself on being the most responsive, problem-solving and fun place for our customers to conduct business.

Convoy can be a job or a career. Find out more at:
https://www.convoy-supply.com/careers/overview