Game Sense Advisor (Perm On-Call) Trail 2141098

Trail, BC

Job Summary:

The GameSense Advisor (GSA) provide a range of customer information services in support of BCLC’s Player Health strategy at specified gaming venues in B.C. GSA’s staff the GameSense Information Centres (GSICs) to provide education on player health strategies and problem gambling resources; support venue staff to reinforce Appropriate Response Training principles; and provide assistance in addressing customer situations related to problem gambling, including support with the voluntary exclusion sign-up process.

This role requires travel, the ability to work flexible hours and provide shift coverage as necessary.

 Key Accountabilities:

  • Delivers educational programming at GameSense Information Centres to foster customer knowledge, perception and understanding of safe gambling practices, playing within limits, and how games of chance work. Maintains expertise in the Responsible Gambling and Public Health fields.
  • Builds customer awareness of player health and problem gambling prevention. Where necessary, provides confidential referrals to problem gambling services such as counselling or other community resources.
  • In consultation with onsite security personnel and/or other gaming staff and management, provides assistance to individuals concerned about their gambling, or that of someone close to them. This includes assisting individuals with Voluntary Self-Exclusion (VSE) enrollment and those in breach of the VSE Agreement.
  • Proactively develops and manages strong collaborative relationships with gaming service providers, security personnel, BCLC site staff and the province’s problem gambling prevention and counselling service providers.
  • Provides support for the delivery of Responsible Gambling-related training programs, including Appropriate Response Training (ART).
  • Supports the implementation of program evaluations.
  • Maintains accurate customer and staff interaction data.
  • Provides regular input into departmental plans and strategies and participates in the development of recommendations for new approaches to practices and procedures to improve efficiency and methods for issues resolution.

 Minimum Required Qualifications

Education and Experience

  • Degree or Diploma in Social Sciences, Health Promotion, Education or related discipline;
  • 2 to 3 years experience in customer relations, human services or communications;
  • Experience in the delivery of educational programs, promotions or events;
  • An equivalent combination of education and/or experience may be considered.

Technical Requirements

  • Sound knowledge of principles, concepts, practices and techniques in the areas of customer service, communications and education;
  • Outstanding skills in customer relations, with consideration and judgement to be sensitive to the needs of individuals experiencing distress;
  • Demonstrated record of translating program objectives into creative and engaging customer programming/education execution;
  • Understanding of and commitment to concepts of prevention and awareness;
  • Understanding of cultural and linguistic sensitivities;
  • Demonstrated ability to build strong and trusting relationships with managers, colleagues and community/business partners;
  • Strong interpersonal, conflict resolution, problem solving, written and verbal communication skills;
  • Exceptional time management skills;
  • Possess initiative and responds on a proactive basis, anticipating needs of customers;
  • Strong ability to maintain confidentiality; possesses diplomacy and tact;
  • Solid knowledge of MS Office Suite, database entry and internet;
  • Fluency in a second language would be a benefit, but not required.

** Satisfactory security clearance, including criminal record check and references will be required

 Working Conditions:

Start Date:   July 15, 2019.  

As part of the training, you will be required to attend a 1 week paid training in Vancouver.  Additional travel to casinos (possibly to areas other than your home community) will be required to complete the on-the-job training in the first month.  Sufficient notice will be provided.

What do you receive?: Hourly compensation of $26.11/hr, Employee Assistance Program, Access to training, an Inclusive work culture and ability to get involved in Community Engagement

Shift Schedules:  

  • Will be provided approximately 4 weeks in advance.
  • Coverage will most likely be required on Thurs, Fri, Sat, Sun.  
  • Shifts can fall between 12pm -10pm during the above days




We've been offering gambling entertainment and contributing to B.C’s future for three decades. Every year BCLC delivers great entertainment for our players and revenue for the Province of B.C. that goes towards supporting communities, health care and education. That's our idea of playing it right, and playing it forward.


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