Manager - Customer Service Saint John 2108104

Saint John, NB

Job Type: Full Time - Regular
Relocation Provided: No
Education Required: Associates Degree, or equivalent experience
Experience Required: 4 - 6 Years
Travel amount: Minimal

CARQUEST endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact CARQUEST Human Resources at 416-679-3016 HR-Canada@carquest.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Job Description


General Duties
Ensures that customer needs are met in the most timely and efficient manner possible in placing of orders and/or determining availability of parts and/or prices as requested. Responsible for maximizing efficient service to the independent stores while minimizing cost to the Distribution Center.

Essential Functions
• Supervises the activities of all customer service and office administrators.
• Supervises, evaluates, motivates, communicates with, and leads customer service and office administrator teammates in order to maintain a cohesive, motivated, and capable team.
• Plans, directs, and schedules the work of teammates under supervision.
• Enforces all company work and safety rules.
• Conducts regular meetings with staff, as needed.
• Verifies that end of day closeout is performed as per company policy.
• Generates and reviews all reports necessary to verify office efficiency and accuracy.
• Approves and submits hours worked for payroll purposes.
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes.
• Interacts with other divisions to suggest policy and system improvements and to set guidelines for office procedures.

Required Skills
• Management experience with a strong customer service background.
• Computer knowledge of Microsoft Windows, Outlook, Excel, Word, Access and Power Point, Oracle, and Kronos.
• Must be knowledgeable about financial accounting procedures, management skills, human resource policies and procedures.
• Must possess well-developed interpersonal skills.
• Requires attention to detail and excellent organizational skills.

 

CARQUEST Canada

CARQUEST Canada

CARQUEST Auto Parts is the largest automotive aftermarket parts provider with over 5300 locations in North America,  servicing both the do-it-yourself and professional installer markets.

At CARQUEST we believe that our growth is achieved through the efforts of our people. We offer a competitive salary and benefits package, paid holidays and career development for our full-time team members.

Come Join Us!

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