Field Service Technician - Photocopier/Print

Toronto, ON

Since 1973, Canon Canada has been the leading provider of consumer, business, professional and medical digital imaging innovation. Technology continuously changes, but our vision and commitment to delivering exceptional solutions and great customer experiences never does. 

Headquartered in Brampton, Ontario, with 12 additional offices across the country, Canon is the preferred choice for technology and services that enhance the lives of people and drive business performance. We are committed to the highest level of customer satisfaction and loyalty, and provide 100% Canadian-based service and support for every product we distribute.

Every day our team comes to work excited to tackle real-world challenges, conceive new ideas and develop groundbreaking, innovative solutions — to make a difference for our customers, our business partners, our colleagues and our company.

We’re proud of the difference we make for our customers and our business partners, and in the communities where we live and work.

Key Responsibilities

• Install, configure, repair and maintain Single-function / Multi-functional and company products and systems at customer sites
• Performing equipment service on a required basis within specific time parameters
• Responding to customer calls in a prompt and efficient manner
• Completing preventative maintenance according to regular schedules
• Maintaining all Company tools and materials, including an accurate inventory of parts
• Communicating with the Supervisor regularly on all aspects of service
• Completing required service and equipment performance reports as required
• Comply with established operational standards

To Succeed, You Will Need:

• Mechanical aptitude
• Experience with network connectivity is an asset
• Knowledge of and demonstrated ability to apply computer technology to customer requirements for networked products and systems solutions
• post-secondary technical/technologist course in electronics preferred
• Customer Service aptitude
• Excellent time management and communication skills
• CompTIA A+ and Network+ Certification is an asset
• Ability to work efficiently with minimal supervision
• Possess a valid driver’s license and reliable transportation required
• Some travel outside of your region will be required occasionally

Why Join?

BENEFITS

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution & Profit Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on products, retailers, memberships and more!

EMPLOYEE PERKS

• Employee referral program
• Inspire Program, on-line peer-to-peer recognition for redeemable points on hundreds of products
• Community involvement 

COVID-19 SAFETY PRECAUTIONS

• We are is committed to the health and safety of our employees, customers and communities.
• By monitoring public health conditions and following local COVID-19 guidelines, we are taking necessary precautions and putting the safety of our employees and candidates first. A critical component of our workplace safety program includes our COVID-19 vaccination policy. Employees are required to be fully vaccinated and must provide us with proof of vaccination or undergo regular COVID-19 Rapid Antigen Screening in order to access the workplace. Our company will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.

REMOTE WORK

• This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
• When working from home, a reliable Internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

Come and join our team and reap the rewards as we work to take Canon to the next level!

We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Our company is proud to provide accommodation(s) during the recruitment process. Should you require any accommodations, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us