Junior Technical Support Specialist Mississauga 32562

Mississauga, ON

Junior Technical Specialist
 
Location: Brampton, ON

We are looking for an inspiring, motivated Junior Technical Specialist to join our team.  This individual will be working out of a client location in Brampton. This person will be responsible for providing first level remote and on-site support to the client’s end-users.
Duties & Responsibilities

• Hardware Support
  
  
  
  • Demonstrates competence with configuration tools
  • Provides clear, understandable explanations
  • Uses diagnostic tools efficiently and effectively
  • Identifies, tests and implements logical Solutions
  • Demonstrates understanding of network architecture
  • Monitors network performance
  •  
  • Technical Support
    
    
    
    • Responds promptly and courteously at all times
    • Demonstrates product knowledge and expertise
    • Asks questions and listens carefully
    • Provides clear, understandable explanations

 

• Customer Satisfaction
  
  
  
  • Develop and maintain documentation for environments
  • Proactively suggest and implement best practices to improve quality of work, working process, and technology standards, including running regular project audits and post mortems

• Manage customer communication

 Desired Skills & Experience
The ideal candidate will have:

• Certification and Education:
• Bachelor’s Degree, College Diploma or equivalent
• Experience:
• 3 Years of Windows 2003/2008 experience
• 3 Years of Exchange 2003/2010 experience
• 3 Years of hands-on deployments and management of networking gear
• Approach:
• Continuously learning
• Adaptable and flexible
• Multitasking and results orientated
• Innovative
• Organized and attention to detail
• Customer service orientated and has a positive attitude
• Excellent verbal and written communication skills

This role offers a competitive salary, a bonus plan and a benefit plan.
All Interested applicants are invited to apply
 
Company Description
We are a fast paced information technology consulting company located in Cambridge, Ontario, that achieved a ranking of 142 on the Profit 200 list in 2012. We were also awarded the Waterloo Region Small Business of the Year in 2010. Our primary line of business is to design, implement, support and maintain our customers’ technology infrastructure.

Keywords:  Oakville, Burlington, Toronto, Hamilton, Brampton, Help desk, Tech support, Technical supprt