Service Advisor Heavy Trucks Edmonton 32065

Edmonton, AB

Service Advisor

Position Type:           Full Time
 
Service Advisor/Writer
Central Edmonton is seeking a Service Advisor to ensure shop productivity and efficiency is maximized.
This position requires an energetic, customer orientated self-starter who has the ability to form strong relationships. As the first point of customer contact, the Service Advisor/Writer is a key player in our truck care centre. You will be responsible for providing exceptional customer service by ensuring communication and follow-up to our customers on repair status and charges.

Key Responsibilities:

• Customer greeting, vehicle check-in including customer interview process
• Provide  customers with recommendations and cost  of required repair/maintenance
• Oversee progress of repair/service orders and inform customer accordingly
• Generate work orders and invoices
• Address customer’s questions/needspromptly and professionally
• Establish long-term positive relationships with customers

The ideal candidate would:

• Have a strong background in the automotive/transportation industry
• Be skilled at multitasking while maintaining great attention to detail
• Possess exemplary customer service skills
• Have excellent computer, Microsoft Office and web browsing skills
• Be a solid communicator with exception telephone and email abilities

Qualifications:

• Previous experience in Medium duty service writing is an asset;
• Valid “class 5” Driver’s license.

This is a challenging, fast-paced opportunity for the right individual to be part of a dynamic, busy, expanding business.

Our company is a progressive, forward-thinking leader in the heavy truck service industry. One of Canada’s 50 Best Managed companies 6 years in a row!  We offer an attractive compensation package including benefits and a stable working environment where hard work and loyalty are acknowledged.

We thank all candidates for their interest, however, only individuals selected for an interview will be contacted.