Pre - Sales Support Specialist Kitchener 21437

Kitchener, ON

Pre-Sales Support Specialist

Location: Cambridge, ON

We are are a fast paced information technology consulting company located in Cambridge, Ontario, that achieved a ranking of 142 on the Profit 200 list in 2012.  We were also awarded the Waterloo Region Small Business of the Year in 2010. Our primary line of business is to design, implement, support and maintain our customers’ technology infrastructure.

We are looking for a personable, motivated and driven Pre-Sales Support Specialist to join our team out of the Cambridge office.

A typical day would include working with a wide-variety of customers to:

• Work with the Sales Engineer to obtain configurations from various distributors or partners, ensuring product availability.
• Work within Partner Deal Management systems to ensure opportunities are registered and statuses are updated in a timely manner
• Review customer POs to ensure products are delivered appropriately.
• Keep informed on industry news, trends, products and services.
•  Provide team with solution details including hardware, software, applications.  Work closely with team members to ensure that appropriate timelines and milestones are achieved for product delivery.
• Take ownership of the prime relationship with our pre-sales resources to drive customer satisfaction by proactively managing and delivering information to the Sales Executives.
• Management of issues arising during configuration and ensuring that issues achieve a win-win resolution.

 Skills & Experience
The ideal candidate will have:

• Certification and Education:
• Bachelor’s Degree, College Diploma or equivalent
• Experience:
• 5 Years of customer service success in a high-pace environment
• Approach:
• Excellent verbal and written communication skills
• Customer service orientated with a “can-do” attitude
• Problem solver and critical thinker
• Commitment to quality work
• Continuous learner
• Dependable

This role offers a competitive salary, bonus structure and a benefit plan.

Qualified candidates are invited to apply.

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