Customer Service Representative

Pitt Meadows, BC

Who We are:

We are a Canadian owned and operated printing and wholesale distribution company with locations in both B.C. and Ontario.  As we approach 40 years in business, we are looking to add a reliable individual to join our team in a customer service role at our Pitt Meadows location to handle various CSR tasks and duties.

The Role of a Customer Service Representative:

• Communicate with customers by email and telephone.
• Process customer transactions such as orders, invoices, quotes and returns.
• Provide information about the products we sell and their applications.
• Coordinate delivery and pick up of customer orders.
• Work together with the CSR Team to maintain a high level of customer service.
• Handle a fast paced environment and keep a good sense of humor.

Qualifications / Skills:

• Strong Phone skills; Speaking/Listening
• Problem solving & Conflict Resolution
• Documentation skills
• Analyzing information
• Excellent communication skills (Written and Oral)
• Multi-tasking
• Take initiative in making decisions
• Be organized and pay attention to detail

Education & Experience Requirements:

• High School and Post Secondary an asset but not required
• Previous experience in our industry a strong asset but not required.
• Experience with computers and office software (Account Edge and Microsoft Office)
• Voip phone system operation

Benefits:

• Group Insurance Benefits including Extended Healthcare & Dental for Single or Family Coverage*
• Competitive wages*
• Great Culture
• Free parking 
• Great hours

Hours: Monday – Friday      8:00 am – 4:30 pm.

Position: Full-time