Director of Central Ambulance Communications Centre (Full-time Permanent)

Kenora, ON


Competition Number 


Job Type

Full-time Permanent




Central Ambulance Communications Centre


$113,715.15 to $118,810.23 annually

Closing Date

Monday, November 22, 2021



Lake of the Woods District Hospital in Kenora, ON, is currently seeking a Manager to join their Central Ambulance Communications Centre (CACC) team which serves the emergency communication needs of the citizens of the Kenora/Rainy River districts.  The ideal candidate will lead, manage, plan and evaluate all aspects of the Centre and its influence on a local, regional, provincial, national level.

Recognizing the dynamic nature of this portfolio, this opportunity includes a structured onboarding mentorship program to support the successful applicant in the role. The program will be delivered in partnership with a veteran industry expert that will assist the new leader in building relationships, educating on the complexities of the portfolio and industry, and facilitate a successful transition into this innovative leadership opportunity.

The Manager is responsible for achieving quality, growth and success through the development of relationships internally and externally with a vast collection of stakeholders.


About the CACC Portfolio

  • Interoperability: The CACC functions across different networks, platforms and industries. This unique component places the Kenora CACC as a leader throughout multiple jurisdictions.
  • Connected: The CACC exists within LWDH as a Transfer Payment of the Ministry of Health. The Centre operates as a key component of the seamless Ontario communications network.  Kenora CACC has created unique functional connections with the State Minnesota, Province of Manitoba and Remote North Ontario communities.
  • Multi-dimensional: The CACC is intricately connected to various industry partners. The Centre serves as a leader with partners such as EMS, Fire, Public Safety, First Response, Emergency Management and broader emergency telecommunications network.


The candidate must have a history of excellence in leadership and service within public safety, and possess the following qualifications:

  • Completion of post-secondary education in Health Care or Emergency Services Management (or equivalent), other acceptable combinations of education and experience may be considered
  • Completion of Incident Management Systems training or willingness to obtain
  • Minimum of three (3) years of current full-time experience in a leadership, administrative and/or supervisory capacity
  • Minimum of five (5) years of current full-time employment with a Communication Centre, Emergency Services or similar related field
  • Knowledge of relevant legislation (Ambulance Act and Regulations, Coroners Act, Mental Health Act, Personal Health Information Protection Act)
  • Knowledge of Ontario’s Emergency Health Services Systems including governance, administration, and operations
  • Holder of a valid and subsisting certificate of Emergency Medical Dispatch, Ambulance Communication Officer, ARIS/ARIS II or equivalent
  • Member of a recognized Emergency Communications association such as APCO or NENA
  • First Aid/CPR
  • G driver’s license
  • Knowledge of collective agreements, and supervising in a unionized environment
  • Proficiency in various software applications, including Microsoft Word and Excel
  • Exceptional interpersonal skills, written/oral communication
  • Demonstrated reliable attendance record


Please apply through the online application process via

We thank all applicants for their interest but advise that only those selected for further consideration will be contacted.

Please prepare your application in accordance with the qualifications posted in the job advertisement. Applications will be screened based on the posted qualifications.

The LWDH is committed to diversity and inclusivity in our employment practices. We promote the independence, dignity, integration, and equality of opportunity with persons with disabilities by ensuring the accessibility of our facilities and services. Accommodations, including alternative formats, are available for all parts of the recruitment and selection process.

For more information or to request an accommodation please contact the Human Resources Department at 807-468-9861



Lake of the Woods District Hospital

Lake of the Woods District Hospital

The Lake of the Woods District Hospital meets the immediate healthcare needs of residents of the City of Kenora, as well as a large surrounding area, including several First Nations Communities.

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